Customer & Sales Support Coordinator (Part-Time) at Debug Pest Control Inc.

Smithfield, Rhode Island, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jan, 26

Salary

21.0

Posted On

01 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Administrative Skills, Attention To Detail, Email Communication, Sales Support, Data Management, Scheduling, Gmail, Slack, Spreadsheets, CRMs, FieldRoutes, ServiceTitan, Google Workspace, Organizational Skills, Verbal Communication

Industry

Facilities Services

Description

Description Location: Smithfield, RI (On-site) Schedule: Up to 30 hours/week (Monday–Friday, flexible start times between 8:00 AM–10:00 AM) Compensation: $18–$21/hour About Debug Pest Control: Since 1993, Debug Pest Control has delivered fast, smart, and people-first pest control solutions across Rhode Island and beyond. We’re a family-owned, technology-forward company focused on protecting homes, businesses, and the relationships that matter most. With over 40 team members and a growing reputation for innovation and service, we’re proud to blend small-business values with modern tools — and we’re always looking for the right people to join our mission. About the Role: We’re looking for a detail-oriented and organized Customer & Sales Support Coordinator to join our team on a part-time basis. This is a non-call center role that supports our Customer Care and Sales teams behind the scenes, ensuring smooth operations and accurate customer onboarding. You’ll primarily manage internal system notifications, email communications, and account setup — including collecting payment information when needed. While most of your work will be done via email and internal systems, this role may require some phone communication for sales support follow-ups. You won’t be taking customer service calls or fielding complaints.This role is ideal for someone who enjoys structured work, follows through on details, and thrives in a supportive, collaborative environment. Responsibilities Monitor internal systems (e.g., FieldRoutes) for service alerts, customer messages, and scheduling notifications Flag or escalate urgent issues to Customer Care or Technicians Respond to customer emails related to service setup, scheduling, or sales follow-up Support Sales Team by following up with customers to complete account setup or collect payment details (via email or phone) Track progress of new customer onboarding and update internal records accordingly Maintain accurate, up-to-date data in systems and documents Identify recurring issues or missed steps and communicate to internal teams Requirements What You Bring 1–2 years of experience in administrative, customer support, or operations roles Excellent written and verbal communication skills Strong attention to detail and follow-through Comfortable using tools like Gmail, Slack, spreadsheets, CRMs, or scheduling platforms Ability to manage multiple tasks and stay organized without constant supervision Willingness to make occasional phone calls for sales-related account follow-up Flexible schedule within standard business hours (Mon–Fri, 8 AM–5 PM) Nice-to-Have Experience Familiarity with FieldRoutes, ServiceTitan, or similar tools Previous experience in pest control, home services, or field operations Google Workspace (Docs, Sheets, Gmail for Business) Slack or internal messaging tools Our Core Values Good Vibes Do the Right Thing We Care Make Tomorrow Better Than Today People First These aren’t just words — they shape how we treat our customers, our team, and our community every day. Additional Details: This is a part-time, hourly role with potential for growth into full-time during our busy season (Spring/Summer). We’re equally open to candidates looking for long-term part-time work. Equal Opportunity Statement Debug Pest Control is an equal opportunity employer. We are committed to building an inclusive team where everyone feels valued, respected, and supported. We encourage all qualified individuals to apply.

Responsibilities

The Customer & Sales Support Coordinator will manage internal system notifications, email communications, and account setup to ensure smooth operations. This role involves supporting the Customer Care and Sales teams by responding to customer emails and tracking new customer onboarding.