JOB DESCRIPTION

Swatch Group (U.S.) Inc. is looking for a self-motivated and energetic individual with a passion for providing excellent Customer Service and support to our various watch brands such as Omega, Tissot, Longines, Hamilton, and Swatch. This is not your traditional high volume call center environment. This position varies and involves working with our internal brands, distribution facilities and our customers. Normal working hours will be from 9:00am – 6:00pm or 10am - 7pm, Monday through Friday. We are looking for somebody who has flexibility to work additional hours if needed during our high seasons.

PROFESSIONAL REQUIREMENTS

• Are you a people person?
• Are you an excellent communicator with people from all walks of life?
• Are you exceptionally skilled at handling complaints and difficult situations? Than this job is for you.
• Must be extremely friendly and easy to talk to.
• Some experience working with the general public or call center environment.
• Must have a driving team ambition and be goal oriented.
• Have the ability to make quick and appropriate decisions that will benefit the company and our customers.
• Genuinely likes to learn and values the importance of product knowledge.
• Previous experience in a consumer/e-Commerce environment a plus.
• Proven record of dependability and reliability is essential.
• Proficient in Microsoft Office.
• SAP Knowledge a definite advantage.
• Being bilingual in English and Spanish is a plus.
• High School Diploma and some college is a plus.
• Must be a skilled listener – customers will tell you what they want.

Please refer the Job description for details