The Opportunity

Radwell is committed to rewarding and investing in our people, and we believe this must be reflected in our salaries and benefits. As our Customer Satisfaction Coordinator, you can expect:

• A salary of £27,500.00
• A hybrid working policy (after successful completion of probationary period and initial training)
• 25 days of annual leave, plus bank holidays
• Private Health/Medical Insurance and Health Cash Plan
• Life Assurance
• Access to our benefits portal with a wide range of offerings from high street to local discounts
• A company passionate about wellbeing: 24/7 free EAP helpline and access to trained Mental Health First Aiders.
• Free tea and coffee
• Free on-site parking
• Celebration of National Engagement Days such as Employee Appreciation Day, a company passionate about supporting charitable and community work. 

As Customer Satisfaction Coordinator, you will gain invaluable insight and experience within a hard-working Customer Relations team who have a demonstrable daily impact on a growing organisation. Radwell is committed to providing our employees with learning opportunities, both inhouse and externally, so you can make the most of your role and actively contribute to the success of our business.  If you’re looking for a fast-paced customer-focussed role where you can build valuable skills, grow your expertise, and contribute to a supportive team, this could be the opportunity you’ve been waiting for.

 The Role

As Customer Satisfaction Coordinator, you will participate in all aspects of customer service and problem solving. Working in a fast-paced and multi-faceted manner, you provide excellent customer service to get them back up and running as quickly as possible. In addition, you will:

• Expedite Orders – Track and update customers on open orders.
• Record Changes – Log delays, discrepancies, and cancellations.
• Respond Quickly – Handle enquiries via phone and email in line with internal SLAs.
• Process Returns – Manage credits, repairs, and warranty cases.
• Coordinate Across Teams – Work with various internal department across our global sites.
• Manage Warranties – Arrange evaluations, repairs, and replacements.
• Follow Up on Returns – Monitor, document, and close out returns.
• Ensure Satisfaction – Resolve issues and escalate when needed.
• Stay Organised – Maintain organised inboxes and archive communications.
• Improve Processes – Use customer feedback to suggest and support improvements.
• 
  

The Opportunity

Radwell is committed to rewarding and investing in our people, and we believe this must be reflected in our salaries and benefits. As our Customer Satisfaction Coordinator, you can expect:

• A salary of £27,500.00
• A hybrid working policy (after successful completion of probationary period and initial training)
• 25 days of annual leave, plus bank holidays
• Private Health/Medical Insurance and Health Cash Plan
• Life Assurance
• Access to our benefits portal with a wide range of offerings from high street to local discounts
• A company passionate about wellbeing: 24/7 free EAP helpline and access to trained Mental Health First Aiders.
• Free tea and coffee
• Free on-site parking
• Celebration of National Engagement Days such as Employee Appreciation Day, a company passionate about supporting charitable and community work. 

As Customer Satisfaction Coordinator, you will gain invaluable insight and experience within a hard-working Customer Relations team who have a demonstrable daily impact on a growing organisation. Radwell is committed to providing our employees with learning opportunities, both inhouse and externally, so you can make the most of your role and actively contribute to the success of our business.  If you’re looking for a fast-paced customer-focussed role where you can build valuable skills, grow your expertise, and contribute to a supportive team, this could be the opportunity you’ve been waiting for.

 The Role

As Customer Satisfaction Coordinator, you will participate in all aspects of customer service and problem solving. Working in a fast-paced and multi-faceted manner, you provide excellent customer service to get them back up and running as quickly as possible. In addition, you will:

• Expedite Orders – Track and update customers on open orders.
• Record Changes – Log delays, discrepancies, and cancellations.
• Respond Quickly – Handle enquiries via phone and email in line with internal SLAs.
• Process Returns – Manage credits, repairs, and warranty cases.
• Coordinate Across Teams – Work with various internal department across our global sites.
• Manage Warranties – Arrange evaluations, repairs, and replacements.
• Follow Up on Returns – Monitor, document, and close out returns.
• Ensure Satisfaction – Resolve issues and escalate when needed.
• Stay Organised – Maintain organised inboxes and archive communications.
• Improve Processes – Use customer feedback to suggest and support improvements.
•