Customer Satisfaction Planning Staff at Toyota Motor Philippines Corporation

Manila, National Capital District, Philippines -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

0.0

Posted On

05 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Planning, Event Planning, Training Programs, Customer Needs Management, Relationship Building, Proactivity, Process Improvement, Data Analysis, Performance Evaluation, Policy Management, Audit, SOP Management, MS Office, Excel, PowerPoint, Outlook

Industry

Motor Vehicle Manufacturing

Description

Toyota Motor Philippines is looking for a Customer Satisfaction Planning Staff to join our Customer Relations Department based in Makati City, Metro Manila, Philippines. The Customer Satisfaction Planning Staff is a member of the Customer Satisfaction Planning that is responsible for assisting dealers in delivering excellent customer experience by managing customer feedback and concerns, and overseeing Dealer Customer Relations Operations. Your role and responsibilities: Lead TMP and Dealer Customer Satisfaction and Customer Experience surveys Analyze data and improve processes related to dealer sales and after‑sales customer satisfaction and customer delight Monitor, evaluate, and analyze dealer customer care and customer satisfaction performance, providing recommendations for improvement Manage overall TMP standards, policy, and guidelines for Dealer Customer Relations In-charge of Customer Relations events and administration & support of dealer Customer Relations Department Review, study, develop, implement, monitor and improve dealers' customer experience programs Support Dealer operations (e.g. trainings, Customer Relations Department audit, SOP preparation & management) Conduct periodic audit and dealer visits In-charge of some administration & support of the Customer Relations Department Our perfect match: Preferably have a Bachelor's degree in Marketing Management or other business or administration degree related Experience in Customer Handling & Negotiation is an advantage Must possess strong business planning skills to contribute to strategic and operational initiatives Can manage planning events and training programs You can effectively meet customer needs, build productive customer relationships, and take responsibility for customer satisfaction and loyalty You can establish courses of action for self and others to ensure that work is completed efficiently You can develop and use collaborative relationships to facilitate the accomplishment of work goals You are proactive; taking prompt action to accomplish objectives and taking action to achieve goals beyond what is required Skills required: Excellent in MS Office applications (Excel, PowerPoint, Outlook) Knowledge in Qualtrics, Power BI and Canva is an advantage Fresh Graduates are welcome to apply!

Responsibilities

The role involves leading customer satisfaction and experience surveys for the company and its dealers, analyzing data, and improving processes related to sales and after-sales service. Responsibilities also include monitoring dealer performance, managing customer relations standards, and overseeing customer relations events and support operations.