Customer Satisfaction Professional at Toyota Motor Philippines Corporation

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

0.0

Posted On

15 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, Customer Satisfaction, Customer Experience, Activity Implementation, Oral Communication, Written Communication, Interpersonal Skills, MS Office, MS Excel, MS PowerPoint, SAP, Negotiation, Customer Handling, Relationship Building, Problem Solving

Industry

Motor Vehicle Manufacturing

Description

Toyota Motor Philippines is looking for a Customer Satisfaction Professional to join our Customer Relations Department based in Makati City, Philippines. The Customer Satisfaction Professional is a member of the Customer Satisfaction Planning Section that is working alongside with Dealerships, is mainly responsible for providing the best customer experience at every touch point and expand customer reach through implementation of programs. In this role, you are expected to be a domain expert in monitoring and evaluation of Dealerships over-all Customer Care and Customer Satisfaction performance. Your role and responsibilities: Manage TMP and dealer customer satisfaction and customer experience surveys, including data collection, monitoring, and analysis. Analyze customer satisfaction and dealer performance data and recommend improvement initiatives for sales and after‑sales operations. Support dealers and Customer Relations Managers in implementing customer relations standards, policies, and customer experience programs. Review and handle customer concerns by coordinating investigations, corrective actions, and ensuring proper resolution and closure. Conduct dealer visits, audits, trainings, and provide operational and administrative support to Customer Relations programs and the department. Our perfect match: Candidate must possess at least Bachelor's/College Degree in Business Management or Marketing Management. MUST HAVE at least 2 years of experience in Customer Handling & Negotiation You can effectively meet customer needs, build productive customer relationships, and take responsibility for customer satisfaction and loyalty. You can make customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships. You can establish courses of action for self and others to ensure that work is completed efficiently. You can develop and use collaborative relationships to facilitate the accomplishment of work goals. You are capable of setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it. You are proactive; taking prompt action to accomplish objectives and taking action to achieve goals beyond what is required. You are capable of monitoring the results of delegations, assignments or projects, considering the skills, knowledge and experience of the assigned individual and the characteristics of the assignment or project. Skills required: Data Analysis Customer Satisfaction / Experience Activity Implementation Excellent oral and written communication skills Has good interpersonal skills Proficient in the use of MS Office applications Proficient in MS Excel, MS PowerPoint (knowledge in SAP is a plus)

Responsibilities

The Customer Satisfaction Professional manages customer experience surveys, analyzes dealer performance data, and recommends improvement initiatives for sales and after-sales operations. They also support dealers in implementing customer relations standards and handle customer concerns through investigations and corrective actions.