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Customer Satisfaction Representative with English at Anavia
Sofia, Sofia-City, Bulgaria -
Full Time

Start Date

Immediate

Expiry Date

02 Sep, 26

Salary

0.0

Posted On

04 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

English Proficiency, Customer Service, Written Communication, Problem Solving, Empathy, Typing Speed, Zendesk, Technical Support

Industry

Hospitals and Health Care

Description
Main responsibilities Handle and resolve customer inquiries (technical issues, cancellations, refunds, app support, etc.) Identify customer needs and provide effective solutions Escalate issues and report bugs or trends to relevant teams Process refunds and check payment statuses according to policy Follow internal guidelines while suggesting process improvements Support users with app features and promote Premium when appropriate Requirements Excellent command of English and one of the following languages: Turkish, German, Polish, or French 1+ year experience in customer service Strong written communication and problem-solving skills Ability to work under pressure and manage high volumes Empathy, customer focus, and proactive attitude Typing speed of at least 35 WPM Interest in digital products and apps Zendesk experience is a plus About us Dear recruiters there is no need to edit this.
Responsibilities
Handle and resolve customer inquiries regarding technical issues, cancellations, and refunds. Support users with app features and report bugs or trends to relevant teams.