Customer Segment Consultant - FC Workplace Planning at Bank of America

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Feb, 26

Salary

116900.0

Posted On

30 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Analytical/Data Support, Crisp Communication Skills, Ability to Multitask, Process Improvement Minded, Detail Oriented, Customer Minded, Operations Management, Team Player

Industry

Banking

Description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Accountable for design, analysis, execution and/or ongoing sustainment support for a program initiative within the enterprise strategy and performance goals for one of the Customer Segments (i.e. Retail, Preferred & Small Business). Provides support to senior team leader and partners with product(s) and channel(s) teams to drive execution and integrate delivery to ensure the customer view is at the forefront of decisions in the achievement of goals. Accountable for initiative support, coordination, robust analysis and communications. The ideal candidate will demonstrate a strong combination of strategic thinking, tactical planning and project management skills along with the ability to complete analysis and prioritize multiple projects without direct management. The role requires the ability to develop strong partnerships and coordination with business partners in Retail, Preferred, Small Business, Consumer Investments and other lines of business as well as LRC, Technology, HR, Vendor Management and Finance. The role is part of FC Workforce Planning and Capabilities, and knowledge of related systems and processes is desired. Responsibilities: Develop and manage project plans, agenda planning and program timelines to ensure deadlines are met and projects remain on track. Assist with the administration of key compliance or business support operations such as SPI, SharePoint administration, and some technology governance processes. Advise and consult on required vendor management routines and governance. Develop initiative materials, including leadership presentations, process and procedure documents, detailed timelines and implementation plans, readiness materials and technology requirements. Execute data analysis to derive relevant findings and utilize to develop and support solutions and process improvements. Coordinate stakeholder, leadership, and governance reviews. Drive initiative implementation and communications working with partners and front-line leaders. Builds strategic relationships with key business partners to ensure financial center business initiatives are met. Strong business, operational, and procedural knowledge of a financial center. Work effectively under pressure and time constraints. Adjust rapidly to changing demands and priorities. Manage multiple priorities simultaneously & work independently. Organized and professional with an ability to work with business partners to meet deadlines. Deep understanding and working knowledge of CAST, UCRA, and other change management related tools Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function Required Qualifications: 5+ years of FC Channel or related experience Advanced skills in MS PowerPoint and Excel Strong strategic thinking skills Proven ability to effectively lead meetings, set agenda, and monitor/track deliverables Ability to interact and influence multiple stakeholders and SMEs across multiple business units, product lines or business processes Proven ability to successfully interact, provide consultative support, and effectively influence senior leaders Ability to effectively operate in a high demand, fast paced environment while maintaining the highest level of accuracy Excellent written and verbal communications and presentation skills Understanding, knowledge in Financial Center practices, processes and controls Desired Qualifications: Proficiency with Microsoft SharePoint basic administration and AI tools such as Copilot Bachelor's Degree Excellent writing skills 3+ years of program management or related experience Skills: Project management Analytical/Data support Crisp communication skills, written & verbal Ability to multitask in faced paced environment Process improvement minded Detail oriented Customer minded Ability to identify/escalate and discuss risks in environment Operations management Team player Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - CA - Carlsbad - 7700 El Camino Real - La Costa (CA0222), US - CA - El Segundo - 2301 ROSECRANS AVE (CA8800), US - CA - Newport Beach - 500 Newport Center Dr - Newport Center (CA9165), US - CA - Pasadena - 880 E Colorado Blvd - Lake-colorado (CA9110), US - CA - Pomona - 444 S Garey Ave - POMONA MAIN OFFICE (CA7110), US - CA - San Jose - 560 S WINCHESTER BLVD (CA3512), US - CA - Vallejo - 21 Springstowne Ctr - Springstowne (CA3136), US - CA - Walnut Creek - 1331 N CALIFORNIA BLVD (CA4813), US - CO - Greenwood Village - 6400 S FIDDLERS GREEN CIR - PLAZA TOWER ONE (CO9400), US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - MA - Waltham - 1025 Main St - 1025 Main St - Waltham (MA6536), US - MD - Bethesda - 7501 Wisconsin Ave (MD9983), US - MN - Minnetonka - 1808 PLYMOUTH RD - BANK OF AMERICA (MN1103), US - NY - Forest Hills - 6965 Yellowstone Blvd - Queens (NY5552), US - NY - Garden City - 1325 FRANKLIN AVE - MERRILL LYNCH (NY3325), US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544), US - WA - Bellevue - 10400 NE 4th St - 400 Lincoln Square (WA3400), US - WA - Seattle - 401 Union St - Rainier Square (WA1510) Pay and benefits information Pay range $73,200.00 - $116,900.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Getting started Regardless of the position you are interested in, the starting points to building your resume are the same: 1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2. Think about why you can do the job and make a list of your skills that are relative to the job. 3. Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. • Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. Pay Transparency - https://careers.bankofamerica.com/en-us/pay-transparency Privacy Statement - https://careers.bankofamerica.com/en-us/privacy-notice

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Responsibilities

The role is accountable for design, analysis, execution, and ongoing support for program initiatives within customer segments. It involves developing project plans, conducting data analysis, and coordinating with stakeholders to drive implementation and communications.