Customer Serv Ops Associate at Keysight Technologies - Hong Kong

Gurgaon, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

0.0

Posted On

10 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

MS Office, Communication Skills, ERP Platforms, SalesForce, Oracle Order Management, Order Life Cycle, Analytical Skills, Typing Speed

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Overview The candidate is required to support the Quoting/Order Booking process for the SW/HW orders for end customers of the organization supporting ASO region. The primary responsibility areas would comprise the following: . Create Sales Quotes as per customer requirement for Keysight Products/ solutions, using Quoting tools/systems such as SalesForce, Oracle etc. Includes item configuration in the tool used. Meet the SLAs of TAT and Accuracy Includes working on changed requirement from the customers as per process guidelines/steps Check the Discounts and Quotation Policy and ensure the criteria are met, while issuing the quotes Work with various internal teams including Sales Org, Approvals, Item Set up, Software team etc. to support the quoting activities Address any queries from the customers and work internally with in Keysight to resolve these queries Responsibilities The candidate is required to support the Quoting/Order Booking process for the SW/HW orders for end customers of the organization supporting ASO region. The primary responsibility areas would comprise the following: . Create Sales Quotes as per customer requirement for Keysight Products/ solutions, using Quoting tools/systems such as SalesForce, Oracle etc. Includes item configuration in the tool used. Meet the SLAs of TAT and Accuracy Includes working on changed requirement from the customers as per process guidelines/steps Check the Discounts and Quotation Policy and ensure the criteria are met, while issuing the quotes Work with various internal teams including Sales Org, Approvals, Item Set up, Software team etc. to support the quoting activities Address any queries from the customers and work internally with in Keysight to resolve these queries Qualifications Minimum Skills Required • Strong Knowledge of MS Office tools like Excel, Power point, Outlook etc. • Excellent verbal/written Communication Skills. • Requires previous experience of working on an ERP platform (preferably SalesForce/Oracle Order Management) • Know how of Order Life Cycle. • Good Analytical Skills to understand customers' requirements and translate into Order Requirements • Typing Speed of 35-40 WPM Desirable Skills: • Experience on driving any Cross functional process projects. Understanding and experience of Quality Concepts and methodologies (Lean or Six Sigma) • Ability to understand business direction and map these into requirements and solutions. Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***

Responsibilities

The candidate will support the Quoting/Order Booking process for SW/HW orders, creating sales quotes as per customer requirements. They will work with various internal teams to address customer queries and ensure compliance with quoting policies.