Customer Serv Ops Rep at Keysight Technologies - Hong Kong

Gurgaon, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

0.0

Posted On

10 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

MS Office, Communication Skills, ERP Platforms, Order Life Cycle, Analytical Skills, Typing Speed, SalesForce, Oracle, Quoting Tools, Discount Policy, Quality Initiatives, Process Guidelines, Team Collaboration, Work Instructions, Metrics Reporting, Customer Queries

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Overview The candidate is required to support the Quoting/Order Booking process for the SW/HW orders for end customers of the organization supporting ASO region. The primary responsibility areas would comprise the following: . Create Sales Quotes as per customer requirement for Keysight Products/ solutions, using Quoting tools/systems such as SalesForce, Oracle etc. Includes item configuration in the tool used. Meet the SLAs of TAT and Accuracy Includes working on changed requirement from the customers as per process guidelines/steps Check the Discounts and Quotation Policy and ensure the criteria are met, while issuing the quotes Work with various internal teams including Sales Org, Approvals, Item Set up, Software team etc. to support the quoting activities Address any queries from the customers and work internally with in Keysight to resolve these queries Address any process queries from the team members booking the orders and preparing the quotes. Develop and regularly review the Work Instructions of the process Reporting of the monthly metrics to the manager including TAT and Accuracy metrics. Identify and Drive Quality Initiatives making the process efficient and leaner, using the already established Quality Methodologies at Keysight. Support the team members as an SME for any Initiatives for the process Responsibilities The candidate is required to support the Quoting/Order Booking process for the SW/HW orders for end customers of the organization supporting ASO region. The primary responsibility areas would comprise the following: . Create Sales Quotes as per customer requirement for Keysight Products/ solutions, using Quoting tools/systems such as SalesForce, Oracle etc. Includes item configuration in the tool used. Meet the SLAs of TAT and Accuracy Includes working on changed requirement from the customers as per process guidelines/steps Check the Discounts and Quotation Policy and ensure the criteria are met, while issuing the quotes Work with various internal teams including Sales Org, Approvals, Item Set up, Software team etc. to support the quoting activities Address any queries from the customers and work internally with in Keysight to resolve these queries Address any process queries from the team members booking the orders and preparing the quotes. Develop and regularly review the Work Instructions of the process Reporting of the monthly metrics to the manager including TAT and Accuracy metrics. Identify and Drive Quality Initiatives making the process efficient and leaner, using the already established Quality Methodologies at Keysight. Support the team members as an SME for any Initiatives for the process Qualifications Minimum Skills Required • Strong Knowledge of MS Office tools like Excel, Power point, Outlook etc. • Excellent verbal/written Communication Skills. • Requires previous experience of working on an ERP platform (preferably SalesForce/Oracle Order Management) • Know how of Order Life Cycle. • Good Analytical Skills to understand customers' requirements and translate into Order Requirements • Typing Speed of 35-40 WPM Desirable Skills: • Experience on driving any Cross functional process projects. Understanding and experience of Quality Concepts and methodologies (Lean or Six Sigma) • Ability to understand business direction and map these into requirements and solutions. Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***

Responsibilities

The candidate will support the Quoting/Order Booking process for SW/HW orders, creating sales quotes and ensuring compliance with policies. They will also address customer queries and collaborate with internal teams to streamline quoting activities.