Customer Serv Ops Rep (Night Shift-French Speaking) at Keysight Technologies - Hong Kong

George Town, Penang, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Fulfillment, Consulting, Issue Resolution, Coordination, Compliance, Bilingual Communication, Night Shift Support, Accounts Receivable, Invoicing, Contract Administration, Lease Administration, Logistics Liaison, Schedule Influence

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Overview Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities Provides pre-sales and/or post-sales consulting to benefit Keysight customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment. Resolves customer service issues for complex, multi-country or multi-regional accounts. Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics and service delivery to resolve customer inquiries. Influences changes to production and/or shipping schedules and price changes. May identify and follow up on business opportunities. May be responsible for project management of country, regional or multi-country projects. Works on customer service assignments with clearly defined objectives. Solves issues, challenges and problems within field of specialization Qualifications Bachelors or Masters Degree or University Degree or equivalent. Typically 2-4 years relevant experience for entry to this level. Requires general proficiency with tools, systems and procedures to accomplish job. Communication skill (written & read) in customer language (English & French) Able to support night shift schedule: 11pm - 8am Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***

Responsibilities

This role involves providing pre-sales and post-sales consulting to customers regarding order fulfillment, service requests like repairs/returns, and contract administration. The representative manages the end-to-end customer experience, resolving complex, multi-country issues by coordinating with internal departments like sales, manufacturing, and logistics.