PREFERRED EXPERIENCE:

• 10 years of relevant industry experience in CPU and Data center markets including a foundation in engineering and at least 5 years leading large and complex programs.
• Proven ability to deliver products successfully within a cross-discipline and cross-geography working model.

WHAT YOU DO AT AMD CHANGES EVERYTHING

We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives.
AMD together we advance_
Responsibilities:
Senior Customer Program Manager, Server PSIRT

THE ROLE:

The AMD Server engineering organization is seeking an experienced Sr. Customer Program Manager with customer facing and PSIRT experience to lead engagements with customers developing systems around AMD EPYC CPUs. In this role you would support EPYC customers across cloud, enterprise and HPC segments throughout the product lifecycle.

KEY RESPONSIBILITIES:

• Understand security architecture, industry PSIRT and CVE (Common Vulnerabilities and Exposures) processes.
• Work with the BU (Business Unit) and PSO (Product Security Office) PSIRT (Product Security Incident Response Team) teams to develop an end to end customer support process including scoping, impact, mitigation, and customer notification of PSIRT related issues.
• Develop and present PSIRT related communications to customers.
• Chair PSIRT related internal and external meetings.
• Implement a robust and comprehensive process to track all customer programs/designs across your accounts including objectives, schedules, key milestones and checkpoints, risks and issues.
• Drive execution of all programs across the product lifecycle. Treat each account comprehensively including new product introduction (NPI), sustaining, and strategic initiatives and collaboration areas. Ensure new products launch on time with quality.
• Synthesize information and produce materials to communicate efficiently and effectively with internal stakeholders at all levels of the organization. Must be an outstanding communicator with ability to adjust content to the target audience.Understand the EPYC roadmap, product capabilities, and key technologies. Partner closely with PAE counterparts to plan accordingly
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• ensure the right training, workshops, communications, and other enabling activities are optimized and tailored to customer needs.

• Deliver technical documentation and collaterals to customers in conjunction with internal counterparts.
• Act as a customer advocate internally to ensure customer needs are comprehended and appropriately factored into operations and decision-making.
• Build a broad and deep network across accounts to ensure open lines of communication and foster collaboration. Utilize relationships and frequent interactions to sense potential problems early, triangulate with counterparts in sales and business segment teams, and address issues proactively.
• Identify and drive opportunities to partner more closely with customers in support of mutual objectives such as co-design, co-validation, or new and different working models.