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Customer Service 2.0 at Virtual Vantage Inc

Richmond, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

15.0

Posted On

29 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Tech-Savvy, Friendly, Reliable, Phone Skills, Typing Skills, Multitasking, Software Navigation

Industry

Outsourcing and Offshoring Consulting

Description

This is a remote position. Remote Customer Service Role – $12–$15/hr + Advancement Path! Looking to build a stable, remote career where your communication skills are valued and rewarded? We’re expanding our remote team and hiring Customer Service Representatives to help support customer care for leading national brands. If you’re tech-savvy, friendly, and reliable, we want to hear from you! Your Day-to-Day: Answer and resolve inbound/outbound customer service calls Deliver exceptional service with every interaction Document customer information and call outcomes Follow up to ensure resolution Meet key performance benchmarks Requirements What We’re Looking For: High school diploma or GED Excellent phone and typing skills Comfortable navigating software and multitasking Dedicated home workspace and stable internet Windows 11 PC with 8 GB RAM (16 GB RAM preferred) (no Apple or Chromebook) USB headset & wired internet (not needed to apply, but required to start) Benefits Position Highlights: Fully remote position – work from home office Starting pay of $12–$15/hour Flexible self-scheduling Advancement opportunities based on performance Supportive team environment

Responsibilities

The role involves handling inbound and outbound customer service calls, focusing on resolving issues and delivering exceptional service during every interaction. Representatives must also accurately document customer information and call outcomes while ensuring resolution follow-up.