Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
Customer Service _HLL at SGS
Ho Chi Minh City, , Vietnam -
Full Time

Start Date

Immediate

Expiry Date

17 Dec, 25

Salary

0.0

Posted On

18 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communication, Office Skills, English, Customer Service, Order Tracking, Client Queries, Payment Status, Sample Registration, Job Number Registration, Report Handling, Information Clarification, Summary Reporting

Industry

Professional Services

Description
Company Description We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Wherever you are, whatever your industry, our experts worldwide provide specialized solutions to make your business faster, simpler and more efficient. Job Description Receive sample, check TRF & sample size, compare with quotation. Register job no. on OTS (Applicant, Factory, Buyer, Sample information, Product code) Prepare SO and send SO, PI to client. Scan and record file. Track the order, connect with customers, and notify them of the order's progress in a timely manner. Update Status on order on OTS Clarify unclear information of KAM program. Check client payment status (contract or in advance) and follow debt Handle client queries (collect info from related team) Handle revised, rework report as client request. Handle internal query on order status. Monthly/ Weekly summary for account handling, Others assignments upon getting request. Qualifications University level or higher Good communication & Office skills Good in English.
Responsibilities
The role involves receiving samples, checking details against quotations, and registering job information. Additionally, the candidate will track orders, connect with customers, and handle client queries and reports as needed.