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Customer Service Account Coordinator - Warranty at True Manufacturing
O'fallon, Missouri, United States -
Full Time

Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

0.0

Posted On

11 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication Skills, Organization, Self-Motivation, Fast-Paced Environment, Microsoft Office, Warranty Processing, JDE, Epicor, Parts Inquiry, Cabinet Knowledge, Teamwork, Service Recommendations, Warranty Claims, Parts Orders, Attendance

Industry

Manufacturing

Description
Overview The Warranty Customer Service Account Coordinator is responsible for processing all parts and labor warranty requests for US, Canada, Australia, Mexico, Central and South America. Responsibilities Essential Duties and Responsibilities include the following. Other duties may be assigned. Answer incoming phone calls (average 300 incoming calls weekly). Respond to emails from service agents, end users, dealers and sales force regarding parts and labor warranty. Verify cabinet warranty and quote warranty across all True Manufacturing companies. Recommend service companies. Track warranty parts shipments. Quote parts inventory and lead time. Enter warranty labor claims and warranty parts orders in our Warranty Claim Tracking software. Regular and reliable attendance in the office is required. Qualifications High School diploma or general education degree (GED) required. One or more years of related customer service experience or True Manufacturing knowledge required. Possess strong verbal and written communication skills. Must be well organized and self-motivated. Must have the ability to work in a fast-paced environment and handle high call volume. Knowledge of JDE, Epicor, Parts Inquiry, cabinet knowledge and previous customer service experience would be a plus. Proficient in Microsoft Office applications. Ability to work in a team oriented environment with a positive, professional attitude. The hours for this position are 8:30am - 5:00pm, Monday through Thursday; 9:30am - 6:00pm on Fridays. We are proud to be an Equal Opportunity Employer. Company-paid background check required upon hire.
Responsibilities
The Warranty Customer Service Account Coordinator processes all parts and labor warranty requests for multiple regions. This includes answering calls, responding to emails, verifying warranties, and entering claims into tracking software.