CUSTOMER SERVICE ACCOUNT HANDLER

Hours: Monday to Friday, 08:30 17:00
Location: Gillingham
Salary Range: £25,000 - £27,000
Contract type: Permanent

WHO WE ARE LOOKING FOR

• A team player whos also comfortable working independently.
• Outstanding customer service skills articulate, professional, and empathetic.
• Strong interpersonal and relationship-building abilities.
• High attention to detail and a commitment to accuracy.
• Able to prioritise effectively and work to tight deadlines.
• Resilient and solution-focused when faced with challenges.
• Proficient in MS Office applications.

WHO WE ARE

We lead the way in providing top tier independent fire and security solutions to protect your people, property and planet. With a name that combines our two passions of fire/security solutions- Sense, and our commitment to safeguarding our environment Eco, we are a company that lives our values.
First Carbon Neutral certified fire and security company in the UK, we always conduct our business in a way that is environmentally friendly and protects our planet and its resources. We pride ourselves on our dynamic innovative approach, exceptional technical expertise and absolute dedication in providing excellent customer service. We design, install, maintain, and service compliant solutions across a wide range of sectors, including commercial, industrial, education, healthcare, and government.
We foster an inclusive, supportive culture where wellbeing, professional growth, and work-life balance are at the heart of what we do.

YOUR NEXT ROLE

As a Customer Service Account Handler, you’ll be the go-to point of contact for a portfolio of clients, ensuring that all planned maintenance and remedial works are coordinated effectively. From scheduling visits to providing essential documentation, you’ll play a vital role in maintaining strong client relationships and upholding service excellence.

WHAT YOU WILL BE DOING

• Coordinate planned maintenance and remedial works with engineers and clients.
• Ensure follow-up tasks (emails, purchase orders, etc.) are completed accurately and on time.
• Deliver services within agreed KPI deadlines, ensuring commercial viability of all jobs.
• Build and maintain strong client relationships, including occasional site visits.
• Respond promptly and professionally to client enquiries, escalating where necessary.
• Manage emergency call-outs in line with contractual KPIs.
• Perform general administrative duties, including data entry and record maintenance.
• Process documentation in line with company procedures and ISO standards.
• Provide support across the wider Service Support Team.

Here at Senseco we know that it is our colleagues that are the key to our success. Working with us you will be part of a friendly and inclusive team, where we want you to bring your ideas and personality to the table. As we always strive to develop and improve, we are committed to supporting our colleagues do the same, therefore investing in our people is cornerstone of our business. We offer:

• Training and development programmes
• Support for professional qualifications and career progression, including apprenticeships
• A collaborative, inclusive workplace where every voice is valued
• Competitive salary
• Generous leave allowance
• Company pension scheme
• Medicash health plan (supporting everyday healthcare costs and wellbeing)
• Company parking
• Wellbeing support, including access to mental health resources
• Employee discount scheme
• Generous employee referral schem