Customer Service Account Specialist at FW Logistics

St. Louis, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Sep, 26

Salary

22.0

Posted On

23 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Account Management, Microsoft Outlook, Microsoft Word, Microsoft Excel, Business Correspondence, Problem Solving, Verbal Communication, Written Communication, Data Integrity, Order Entry, Warehouse Management Systems

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Description FW Logistics is an experienced logistic service provider that is big enough to handle supply chain logistics needs while still being small enough to give specialized service. We are seeking a dynamic individual to join our team as a Customer Service Account Specialist. Hours: Monday to Friday, 07:00 am to 03:30 pm Location: 120 President St. St. Louis, MO 63118 Pay: $22.00hr Essential Duties/Responsibilities: Represent FW Logistics in a courteous and professional manner at all times. Proactive communications with customers regarding the services delivered by the Company. Communicate professionally, effectively, and promptly with customers to provide information and support regarding the day-to-day operations and customer inquiries and/or concerns. Maintain the data integrity of account information stored in the Company Warehouse Management Systems (WMS). Ensure accurate order entry and release of same information to staff as needed. Maintain records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Prompt follow up to ensure that appropriate changes are made to resolve customer issues. Contact customers to respond to inquiries or to notify them of their order status or any adjustments. Verify the accuracy and completeness of information that appears questionable. Other duties as assigned Requirements Accountable – demonstrating individual accountability which results in collective success. This means never adopting a “That’s not my job!” attitude. Willing to do what needs to be done. Adaptable – able to demonstrate flexibility and agility to ensure customer and client needs are met. Results Driven – passion to create positive results that maximize sustainable profitability for our future success. Compassionate – able to base your work on the customer by continuously improving processes to eliminate errors, create value, provide better service, and enhance quality. Intermediate Microsoft Outlook, Word, and Excel skills. Ability to write reports, business correspondence and read/interpret documents. Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to communicate verbally and written effectively Education and Experience: Minimum: High School diploma or equivalent and 2 years in a customer service account management role Physical Requirements: Use a computer, telephone, and other office equipment. Sit for extended periods of time, up to 8 hours a day if required. May require walking primarily on a level surface for periodic periods throughout the day. May include lifting up to 25 pounds on occasion. Primary environment: Shared office area with ambient room temperatures, lighting and traditional office equipment found in a typical office environment. The performance of this position requires exposure to warehouse areas where, at certain times, temperatures fluctuate based on external weather conditions. Benefits: Competitive salary Paid weekly via W2 & Direct Deposit Personal Time Off Health, dental, and vision insurance plans 401K w/ 4% match Retirement savings plan

Responsibilities

The specialist serves as the primary professional contact for customers, managing day-to-day inquiries and order status updates. They are responsible for maintaining data integrity within the Warehouse Management System and ensuring accurate order entry and resolution of customer issues.