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Customer Service Account Specialist at UL Solutions External Career Site

Lowell, Arkansas, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Feb, 26

Salary

0.0

Posted On

13 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Project Management, Communication, Problem Solving, Team Collaboration, Status Updates, Quality Improvement, Organizational Coordination

Industry

Professional Services

Description

Contacts customer after quote delivery to gather necessary ready to go items and general follow up to support the project. Proactively manages specifically designated projects consistent with each customers expectations. Includes meeting with internal staff and the customer to ensure seamless execution of the project, providing regular status updates (including failures) during all phases of the project life cycle, and resolving problems in an expedient, professional and courteous manner. Actively coordinates with all facets of the organization to resolve complex customer issues, including complaints, invoice issues, open follow-up items, etc. Keeps the involved organizational elements current on the project status. Actively participates in teams to continuously improve and drive quality into ULs service to the customer. Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices. Perform other duties as directed.

Responsibilities

The Customer Service Account Specialist contacts customers after quote delivery to gather necessary items and follows up to support the project. They manage designated projects, ensuring seamless execution and resolving issues professionally.