Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.
Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.
Location: This position is a hybrid role based out of our Minneapolis, MN office. The current expectation is that we are in office two days each week (between Mon-Wed), with extra additional days as required during the month.
Overview: The AR/Collections Specialist I will be expected to consistently provide excellent customer service to accounts. The AR/Collections Specialist I is responsible for supporting customers, assisting with their accounts receivable activity. This position will review sales order forms, invoicing and payment history, automatic payment portal configurations and internal support cases to answer customer inquiries.

JOB REQUIREMENTS:

• Minimum of 1 years of customer service experience.
• Prefer collections experience.
• Minimum of 1 year of experience with Microsoft Office Suite.
• Minimum of 1 year of call center experience.

• Prefer experience with Great Plains and Salesforce.

  Education:

• Associates Degree in accounting, finance or business administration or equivalent experience required.

• Contact customers via phone or email in portfolio to secure payment.
• Maintain collection plan tasks daily to manage past due accounts.
• Follow up on payment arrangements and settlements.
• Provide overview of customer balances to senior leadership and recommendation of next steps.
• Advocate customer needs/issues cross-departmentally.
• Maintain compliance with Inovalon’s policies, procedures and mission statement;
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company.