ABOUT US

Ace Grading is a trading card grading company that believes card grading is evolving. While the authentication and grading process remains the most critical element of our service, we are committed to pushing the boundaries of what’s possible. We believe that every card graded should be treated as a prized possession, and each collector should feel proud to showcase it. That’s why we’ve designed custom plastic casings and labels to represent the value and significance of the cards we grade.
Ace Grading launched in August of 2021 to high interest and demand, and we’ve been expanding ever since.
We are currently recruiting for a Customer Service Role.

JOB REQUIREMENTS:

• Excellent communication skills, both written and verbal
• Strong attention to detail and problem-solving abilities
• Ability to handle challenging situations with professionalism and patience
• Strong organisational skills and ability to multitask
• Experience in a customer service role is preferred, but not required
• Must have a positive attitude and be eager to help customers
• Proficient with computers and office software

EDUCATION:

• GCSE or equivalent (preferred)
  Work Location: In person
  Job Types: Full-time, Permanent
  Pay: £27,500.00-£30,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Ability to commute/relocate:

• Banbury OX16 2RT: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Work Location: In perso

• Responding to customer inquiries via phone, email, and chat
• Providing detailed information about our services, including grading processes and timelines
• Handling customer complaints and resolving issues efficiently
• Maintaining customer records and ensuring follow-up on outstanding inquiries
• Ensuring a high level of customer satisfaction with each interaction
• Processing orders and ensuring that all details are accurately entered into the system
• Coordinating with other departments, including grading and logistics, to ensure customer needs are met.