Customer Service Admin at Agilent Technologies - Colombia

, , India -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

18 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Fulfillment, Communication, SAP CRM, Smartsheet, Invoicing, Contract Administration, Accounts Receivable, Repair Requests, Calibration Requests, Product Returns, Sales Support, Logistics Coordination, Manufacturing Coordination, Process Adherence, Quality Assurance

Industry

Biotechnology Research

Description

Job Description Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. Works on the allocated task assigned within the given timelines by following the standard process SOP and WI. Quality is of utmost importance for the process. May be responsible for booking orders, and/or processing quotes. Awareness of SAP CRM and Smartsheet are preferred. Must know how, what and when to communicate relevant information. Works very closely with partners and ensuring their expectations are met and well-handled within process guidelines Qualifications Min. Education & Experience: Requires minimum graduate certification and/or higher education, or equivalent combination of education and experience. Minimum of 1-3 years of total work experience for entry to this level Requires excellent English written and verbal communication skills. Additional Details This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required: No Shift: Day Duration: No End Date Job Function: Customer Service Graduate and Student Career Site Visit our career site and learn more about Agilent Watch our video playlist to get a glimpse of life at Agilent! As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation. We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at Agilent.com.

Responsibilities

The Customer Service Admin is responsible for interfacing with customers and handling various pre-sales and post-sales service functions. This includes managing order fulfillment processes, customer service requests, and ensuring partner expectations are met.