KEY ACCOUNTABILITIES:

· Management of inbound & outbound calling and emails.
· Liaise effectively with internal teams as required
· Handling complaints with care so that the customer feels that their issue has been acknowledged and will be dealt with
· Provide appropriate solutions to issues within agreed parameters, or escalate issues if required
· Log all required information on the call log system and ensure that all the details of the issue are recorded accurately
· Liaise regularly with all contacts throughout the business to ensure that customer accounts are being managed effectively
· Debt management supporting territories.
· Other ad-hoc duties including the accurate and effective completion of all related Administration work

KEY REQUIREMENTS

· Administration experience would be preferable but not essential. Full training will be provided
· Diplomacy for discussing sensitive matters tactfully
· Conflict resolution managing situation sensitively
· Minimum of 5 GCSEs including English Language and Mathematics (or equivalent)
· Preferably, working knowledge of spread sheet and collating Sales Data would be an
Advantage
· Proficient in Microsoft Office Word, Excel and PowerPoint
· Good demonstration of English written, verbal and communication skills
· Able to work in the UK without the need for sponsorship

Please refer the Job description for details