Customer Service & Admin Assistant (27.5 hours/week – School Hours)
Location: Poole
Hours: Monday to Friday, 9am–3pm (27.5 hours/week)
Start Date: ASAP
Naturally Balmy is a fast-growing natural skincare manufacturer looking for a friendly, detail-oriented Customer Service & Admin Assistant to join our small, passionate team. This is a varied, customer-focused role supporting our compliance, operations, and sales teams — ideal for someone who enjoys problem-solving, working with people, and keeping things organised behind the scenes.
This is a school-hours-friendly role, offering a consistent weekday schedule with the chance to grow in a supportive and purpose-led business.
Your Role Will Include:

· Customer Service & Admin (Main Focus)

• Responding to customer enquiries by email (order queries, CPSR updates, product info)
• Answering phones and routing queries to the relevant team member
• Uploading customer documents to our systems and keeping records tidy
• Booking couriers and managing basic delivery-related admin
• Supporting the team with day-to-day admin and client coordination

· Compliance & Assessment Support

• Formatting and uploading CPSR and other compliance documentation (training provided)
• Helping with document edits (MSDS, INCI lists, file templates)
• Liaising with clients on simple compliance queries and document submissions
• Escalating complex issues to the appropriate team member

· Light Warehouse Support (Occasional)

• Helping with filling large orders during busy periods
• Booking post or couriers when required

You’ll Be a Great Fit If You:

• Have excellent written and verbal communication skills
• Are confident on email and phone, and happy to talk to customers professionally
• Enjoy admin and are comfortable using online systems (training provided)
• Are detail-oriented and take pride in accurate, thorough work
• Want a role with variety and responsibility in a supportive small team

What We Offer:

• Family-friendly hours: 9am–3pm, Monday to Friday
• 22 days holiday + bank holidays
• Employee Assistance Programme (via Health Shield)
• Staff discount on our natural skincare products
• Full training and development in compliance and skincare admin
• A friendly, relaxed working environment where your input really matters

To Apply:
Please send your CV and a short cover note to jessica@naturallybalmy.co.uk, telling us why you’re interested and what makes you a great fit.
Job Type: Part-time
Pay: £12.21 per hour
Expected hours: 27.5 per week

Benefits:

• Casual dress
• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking

Schedule:

• Monday to Friday

Work Location: In perso

Please refer the Job description for details