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Customer Service & Admin Assistant at Scalesource

, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

02 Oct, 26

Salary

1500.0

Posted On

05 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administrative Support, CRM Management, Appointment Scheduling, Escalation Handling, Inbound/Outbound Communication, Zendesk, HubSpot, Salesforce, ServiceTitan

Industry

Staffing and Recruiting

Description

Customer Service / Admin Assistant Location: Remote (Work from Home) Schedule: Monday–Friday, 9:00 AM–6:00 PM (PST, CST, EST) | Compensation: $1,250 USD/month first 90 days, $1,500 USD/month after About the Role Operators are bleeding revenue from missed calls, CRM chaos, and admin pulling managers off the floor — this role fixes that cleanly. You own the entire customer communication lifecycle so location managers stay focused on growth, not inbox triage. What You'll Actually Do Own inbound/outbound coverage across phone, email, SMS, and chat — no channel left hanging Manage appointments end-to-end: scheduling, confirmations, reschedules, reminders, light service recovery Keep CRM/help desk notes, tags, statuses, and follow-up tasks clean and current Handle routine franchise admin so managers stay locked on operations Run escalations (billing, complaints, franchisee issues) per a clear SOP set at onboarding 3+ years in customer-facing or admin support roles Handled 60+ customer interactions/day for 6+ consecutive months 2+ years on Zendesk, HubSpot, Salesforce, ServiceTitan, or similar CRM Willing to undergo necessary training assessment as part of the recruitment process. Professional home office setup and reliable internet Better Role Matching: You’re placed in roles where you can actually perform and grow, not just fill a seat Real Upside: Strong performers unlock raises, long-term stability, and future opportunities Work With U.S. Operators: Direct exposure to franchise owners and operators focused on growth and execution Real Ownership: Your work directly impacts operations. Less bureaucracy, more responsibility from day one Multi-Location Exposure: Work across multiple franchise locations and learn how scalable operations actually run

Responsibilities

Manage the entire customer communication lifecycle across phone, email, SMS, and chat to support franchise operations. Handle appointment scheduling, CRM maintenance, and routine administrative tasks to allow managers to focus on growth.