Customer Service & Admin Coordinator at NSW Planning, Industry & Environment

, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

99938.0

Posted On

17 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervisory Skills, Team Leadership, Customer Service, Administration, Clerical, Analysis, Reporting, Communication, Stakeholder Engagement, Electronic Records Management, Procedural Improvement, Client Services, Process Development, Driving, Travel

Industry

Description

* 38 hours per week * Temporary until 31 Dec 2026 * Location: Flexible, all NSW locations considered * Administration & Clerical Grade 5| Salary from $99,938.00 plus super and leave loading About the role As our Customer Service and Administration Coordinator, you'll need to be a proven supervisor who can lead and coordinate a team of office-based customer service staff across a number of regional locations. You will also need to be able to assist the customer service team members during peak periods. This is an exciting opportunity to lead our Customer Service team in supporting the delivery of quality services to Local Land Services customers. We value teamwork and love to ensure a feeling of belonging and we are looking for a high-achiever to join our team! We are looking for an individual who can: * Provide advice and analysis on customer service projects and service delivery * Monitor, analyse, evaluate, and report on customer service activities * Effective communication skills with the ability to engage stakeholders and staff across the business * Provide a range of high-level administrative services including but not limited to electronic records management, correspondence, meeting coordination, and procedural improvement to support the effective operation of the team * Provide timely, consistent, and effective frontline client services to our stakeholders and partners * Provide advice to your managers and contribute to the development and implementation of processes, plans, and procedures About You To be successful in this role, our ideal candidate will have the following: * NSW Driver Licence and the ability and willingness to travel throughout the region. You may be required to overnight dependent on workloads and your office location. * Proven supervisory skills and ability to lead and coordinate a remote team of staff Applying for the role Apply online by submitting a current resume (max 3 pages) and brief cover letter (max 2 page) that outlines your skills and experience relevant to the role. For more information about the role, download a copy of the role description linked below Role Description - LLS Grade 5 - Customer Service and Administration Coordinator.pdf [https://secure.dc2.pageuppeople.com/apply/TransferRichTextFile.ashx?sData=UFUtVjMtrnBPrT-9k8pYB70OQHPZTzPZfIH8iRGqeHijPj6kcA_cvhE4hGdEWKGdZh5RviQdlgWz8sxVP4VJndMAA0irZE45BWV94qxTgzY8h12dmSz_gejPza4aUp-G-sVgN0Of-HNK7QB1Fp6k6WeQqI57Tw%7e%7e] Additionally, if you would like to hear more about this role, please contact name, role title, email and phone number This is an internal EOI opportunity – if have not been comparatively assessed at-grade, you may be asked to undergo a Suitability Assessment to assess your capability against the role requirements and focus capabilities. Closing Date: 11:55pm Tuesday, 24 March 2026 What to expect next Once you submit your application, you’ll receive an email confirmation. After the advertisement closes, all applications will be reviewed by the hiring manager and selection panel. If shortlisted, you may be invited to an interview—this could be in person, over the phone, or via video. You may also be asked to complete role-related tasks, such as a written assessment, skills test, or psychometric assessment. Reference checks will be conducted for candidates progressing to the final stages. The successful applicant may also be required to undergo a police check, health assessment, and other relevant checks as part of the recruitment process. If you require adjustments in completing your application, interviewing, completing any pre- employment testing, require information in an alternative format, or otherwise participating in the recruitment process, please let us know so we can assist. Send an email to talent.advisory@dpird.nsw.gov.au [talent.advisory@dpird.nsw.gov.au] or contact the hiring manager listed above for a confidential discussion. Additional Information Diversity, equity and inclusion are central to the Department of Primary Industries and Regional Development. We are committed to fostering a workplace where everyone has the opportunity to thrive, reflecting the rich diversity of the communities we serve. We actively encourage individuals of all backgrounds – including but not limited to; gender, age, ethnicity, race, cultural heritage, disability, religion and sexual orientation to submit an application. We strive to ensure that every stage of the recruitment process and overall employee experience is accessible, welcoming and free from barriers.

Responsibilities

The coordinator will lead and coordinate a team of office-based customer service staff across regional locations, providing assistance during peak periods to support quality service delivery to Local Land Services customers. Responsibilities include providing advice and analysis on customer service projects, monitoring activities, and delivering high-level administrative services like records management and meeting coordination.