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Customer Service Admin at Hireonline
London BR1 1AB, , United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

10 Dec, 25

Salary

0.0

Posted On

10 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Outsourcing/Offshoring

Description
Responsibilities
  • Invoicing Daily Orders: Ensure accurate and timely invoicing for customer orders.
  • Order Tracking: Monitor daily orders for customers and obtain Proof of Delivery (POD) efficiently.
  • Order Processing: Promptly process orders received via email, customer portals, and Teams using Sage.
  • Back Order Management: Manage orders that are yet to be fulfilled, keeping customers informed.
  • Cash Payments Processing: Handle cash payments seamlessly through online Sage Pay.
  • Daily Reporting: Send daily shipping reports to corporate customers to keep them updated.
  • Email Management: Oversee two busy email addresses, ensuring prompt responses.
  • Lost Parcels Investigation: Investigate lost parcels and liaise with couriers until resolution.
  • Collaboration with Sales Team: Work closely with a busy Sales Team, accommodating their unique requirements.
  • Account Setup: Set up new customer accounts and perform necessary security checks.
  • Spreadsheet Updates: Update spreadsheets for Accounts regarding cash and factored payments.
  • Liaison with Logistics: Maintain close communication with the Logistics Team to ensure timely despatch of daily orders.