Customer Service - Admin at Intertape Polymer Group (IPG)

Schaumburg, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

28.0

Posted On

21 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Entry, ERP System, Order Processing, Quoting, Sales Orders, Purchase Orders, Customer Inquiries, AP/AR, Invoicing, Product Knowledge, Interpersonal Skills, Decision Making, Task Orientation, Detail Oriented, MS Office, Smartsheet

Industry

Packaging and Containers Manufacturing

Description

Join the IPG Team! Are you ready to elevate your career? At IPG, we are more than just a global leader in packaging and protective solutions—we are a community that values safety, people, passion, integrity, performance, and teamwork. From tapes and films to packaging and protective products, as well as engineered coated materials and advanced packaging machinery, we develop innovative solutions that protect the world. Now, we are expanding our global team and looking for talented individuals like you! Principle Accountabilities Performs data entry into the ERP system for purposes such as processing orders and accessing previous orders and special orders. Maintains internal tracking system and regularly updates quoting, sales orders, labor time, and engineering requests. Provide customers with quotes, shipment instructions, and delivery confirmation and status updates; research any other inquiries as requested. Enters purchase orders and quotes into the system and checks customer portals regularly for new purchase orders. Researches and responds to all customer inquiries for pricing, part ordering information, invoice information, issues, and order updates in a timely manner. Conveys customer questions and requests to the appropriate department and ensures a timely response. Assists in AP and AR responsibilities including posting invoices, responding to vendor inquiries, and collecting past due invoices. Develops and maintains extensive knowledge of products, use, and application of materials. Any additional duties assigned by the supervisor. Essential Skills and Experience 3-5 years of experience in a similar role High School Diploma required High energy, strong interpersonal skills including tact, diplomacy, and flexibility to work effectively with senior leadership, staff, and the public. Ability to anticipate needs and make sound decisions with minimal direction. Task oriented and able to drive completion of tasks within narrow timelines. Must be detail-oriented, results-driven driven and conscientious. Effective communication and interpersonal skills with a proven ability to work with cross-functional teams Proven experience as an office manager, customer service representative or something related Knowledge of office administrator responsibilities, systems, and procedures Proficiency in MS Office (MS Excel and MS Outlook, in particular) A creative mind with an ability to suggest improvements. Ability to effectively communicate with others, oral and written. Competent in maintaining excellent organization of records, files, databases, etc. including backing up files. Ability to establish priorities and manage multiple activities to meet deadlines. Able to complete assignments with attention to detail and the highest degree of accuracy. Have proficiency and experience using computer applications, including word processing, Smartsheet and spreadsheet programs. Ability to work collaboratively and maintain positive relationships with colleagues, and internal and external customers, and manage stressful situations with a positive attitude. Ability to work overtime as needed. Positive can-do attitude Why Choose IPG? At IPG, you will find more than just a job—you will find a place where your success is our success. We pride ourselves on a culture built around strong relationships, where every team member plays a crucial role in our growth. Whether it is through cross-department collaboration, continuous training, or sustainability-driven initiatives, we create an environment where you can thrive. Our commitment to sustainability influences everything we do, from designing eco-friendly products to minimizing waste in our production processes. We are dedicated to building a greener future while providing safe, supportive workplaces for our people. With over 40 years of industry expertise and a proven track record of growth and innovation, IPG offers a stable, secure environment where you can flourish! We offer competitive pay, extensive benefits that support you and your family, and exciting career development opportunities. Whether you are looking to enhance your skills or advance your career, we offer ongoing training and the support you need to succeed. Think big, dream bigger, and make an impact with IPG. You belong here. Join us today!

Responsibilities

This role involves performing data entry into the ERP system for order processing, maintaining internal tracking systems for quotes and sales orders, and providing customers with status updates, quotes, and shipment information. The position also assists with Accounts Payable and Accounts Receivable duties, including posting invoices and collecting past due amounts.