Customer Service Admin

at  The Royal Life Saving Society Canada Ontario Branch

QUALIFICATIONS: Possession of the following knowledge, skills and experience will enable the selected applicant to perform the major job functions successfully.· Completion of Post-Secondary education.
The Lifesaving Society Ontario is a full-service provider of programs, products and services designed to prevent drowning. We save lives and prevent water-related injury through our training programs, Water Smart® public education, drowning prevention research, aquatic safety management and lifesaving sport. Each year, more than 1,000,000 Canadians participate in the Society’s swimming, lifesaving, lifeguarding and leadership programs.
The Lifesaving Society Ontario offers a diverse and inclusive work environment that embraces teamwork and collaboration with a focus on service excellence. The Lifesaving Society Ontario is seeking an experienced Customer Service Admin support staff to join our Operations team. Reporting to the Senior Operations Officer, the Customer Service Admin will provide administrative support in award processing, customer service and reception for the Society.

Completion of Post-Secondary education

• Experience with CSM or CRM databases
• Experience responding to client inquiries (phone, email, in-person).
• Accurate data entry experience (minimum 50 wpm) using a Windows based system.
• Proficient in the use of Microsoft Office software (specifically Word, Excel, Outlook, Teams).
• Excellent communication skills (written and verbal).
• Experience sorting, filing and retrieving files.
• Knowledge of general office procedures.
• Strong attention to detail and organizational skills.
• Ability to work well independently with minimal supervision.
• Ability to work cooperatively with team members

1. Manage customer accounts related to Official Name Changes, Transfer out of Ontario and Equivalencies.
2. Entering PCO license queues into CSM database.
3. Receives and accurately handles customer requests for information regarding their accounts.
4. Research and resolve member/affiliate problems, acting as a liaison between affiliates and the member when necessary.
5. Provide professional, prompt and efficient responses to customer questions via phone and email.
6. Handle customer complaints, provide appropriate solutions and alternatives, follow up to ensure resolution within the time limits.
7. Keep accurate records of customer/affiliate interactions and transactions in all CSM databases.
8. Compiling, verifying accuracy and sorting information to prepare data for entry.
9. Entering customer and account data.
10. Entering exam data into CSM databases.
11. Reviewing data for deficiencies or errors, correcting any incompatibilities. Responsible for all correspondence pertaining to deficiencies and errors.
12. Process POS payments as needed.
13. Collaborate with other team members in a professional and respectful manner to ensure customer satisfaction.
14. Build sustainable relationships and trust with customers and affiliates through open and interactive communication.
15. Provide back-up support for operations staff as needed.
16. Ensure operational policy and procedures are followed to ensure key performance indicators are met.
17. Work in a team environment consistent with the Lifesaving Society culture of providing excellent products and services to customers.
18. Actively participate in maintaining a safe working environment.
19. Other duties as assigned.
    QUALIFICATIONS: Possession of the following knowledge, skills and experience will enable the selected applicant to perform the major job functions successfully.

Completion of Post-Secondary education

• Experience with CSM or CRM databases
• Experience responding to client inquiries (phone, email, in-person).
• Accurate data entry experience (minimum 50 wpm) using a Windows based system.
• Proficient in the use of Microsoft Office software (specifically Word, Excel, Outlook, Teams).
• Excellent communication skills (written and verbal).
• Experience sorting, filing and retrieving files.
• Knowledge of general office procedures.
• Strong attention to detail and organizational skills.
• Ability to work well independently with minimal supervision.
• Ability to work cooperatively with team members.

The Lifesaving Society is an equal opportunity employer. We embrace diversity and inclusion in our workplace. We welcome and encourage applications from all qualified candidates. If selected for an interview, please inform us of any accommodation you may require during the process.
We thank all applicants for their interest; however, only those candidates who are selected for an interview will be contacted.
About the Lifesaving Society: To learn more about the Lifesaving Society visit our website www.lifesavingsociety.com or follow us on social media.
Job Type: Full-time
Pay: From $53,433.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift

Work Location: In person
Expected start date: 2025-02-0