WHAT YOU’LL BE DOING

As a Customer Service and Administrator, you’ll be responsible for creating an engaging, fun, and innovative customer experience across our range of online brands. Our brand portfolio includes; Super Socks, Dogsy, Meowie, Air Bod, Snugzy, & Nifty Gifty.

JOB ROLE

• Talking directly with our customers, understanding what they need and want
• Responding and delivering excellent customer service across live chat, email, or phone
• Working with the team to develop and optimise the customer experience across all our brands.
• Uploading products to our websites
• Managing product imagery and copy across all our websites
• Fulfilling our customer service process and ensuring that standards are maintained
• Delivering feedback or complaints procedures
• Answering FAQs for customers
• Helping out on despatch from time to time