Customer Service & Administration Officer at BlueScope

Newcastle-Maitland, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

0.0

Posted On

22 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Attention to Detail, Problem-Solving, Data Entry, MS Office, Stakeholder Management, Record Keeping, Scheduling, Process Improvement

Industry

Building Materials

Description

Job Description BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums. The Opportunity Our Kiteleys business is looking for a Customer Service and Administration Officer to join the team based in Cardiff, NSW. For more than 50 years, the Kiteleys name has been synonymous in steel roofing. From its foundation in the Shoalhaven area in 1957, it has grown to serve clients ranging from individual homeowners to leading project home builders and industrial and commercial property developers throughout NSW. Being in a customer-facing role with us, you’ll be managing the day-to-day operations while supporting the team to deliver exceptional outcomes for our customers. You’ll ensure our business plan objectives and targets are continually met. What Will You Do? Working with a friendly and inclusive team you will be a key contact for sales and service enquiries, you will: provide personalised assistance to customers, handle inquiries and quotes via phone and email maintain accurate records for, and update job processes while managing RCTI invoicing within the social housing job management system schedule and coordinate reactive works and projects within agreed timeframes partner closely with internal stakeholders including trades, commercial, and technical teams to exceed customer expectations raise Work Orders for production, dispatching orders, freight organisation and invoicing implement process improvements to provide exceptional support to internal team members More About You You are a dedicated individual with a willingness to learn and develop yourself, you will also have: exceptional customer service and communication skills, both written and verbal high attention to detail and ability to manage multiple tasks simultaneously the ability to influence and build rapport with internal and external stakeholders problem-solving skills and ability to liaise with management and relevant teams on a range of matters demonstrated computer literacy, with experience in data entry and MS Office Why BlueScope As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll: Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways. Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen. Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing. Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. It’s an exciting time in our history as, together, we work towards Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” Come and discover us at www.bluescope.com/auscareers Join us, creating strength for the future. Applications close 5 February 2026

Responsibilities

The Customer Service and Administration Officer will manage day-to-day operations and provide personalized assistance to customers. They will also coordinate works and projects, maintain records, and partner with internal teams to exceed customer expectations.