ABOUT ANAKE

Anake is your personal guide, from making sense of your skin’s genetic blueprint, to gaining a deeper knowledge of who you are, we are committed to tailoring a complete skincare regime that perfectly complements your genes. We aim to help everyone optimise their skin health through powerful and innovative technologies that make us the most preferred beauty brand.
For more information, please visit www.anake.com.sg

JOB DESCRIPTION

We are looking for highly motivated Customer Service & Administrative Executive who will push themselves to go past your limits to achieve greater heights and grow with the company as it expands into an international powerhouse.

JOB REQUIREMENTS

• Minimum 2 years of experience in customer service and administrative roles, preferably in the beauty wellness and F&B industry.
• Experience in scheduling systems and CRM software is preferred.
• Organized, detail-oriented, and capable of multitasking in a fast-paced environment.
• Strong interpersonal skills and a customer-first mindset.
• Excellent problem-solving and analytical abilities to address client concerns and find appropriate solutions
• Strong verbal / written communication skills with the ability to listen actively and respond appropriately to client needs
• Ability to work independently and collaboratively in a fast-paced environment

RESPONSIBILITIES

• Handle all incoming phone calls and emails in a professional and timely manner.
• Retrieve and manage client records, ensuring accuracy and confidentiality.
• Handle customer complaints and service recovery with tact and professionalism.
• Schedule and manage facial appointments; coordinate with therapists to ensure proper timing and allocation.
• Ensure all facial service records and treatment histories are updated and accurate in the system.
• Assist in exploring, planning, and executing a customer membership/loyalty programme.
• Set up new client packages in the system.
• Provide detailed and accurate information to clients regarding services, promotions, and ongoing packages.
• Conduct follow-ups with clients for feedback and ensure post-service satisfaction.

ADMINISTRATIVE DUTIES:

• Administrative support to Finance and HR team, including filing, scanning, and data entry.
• Assist in preparing and maintaining reports, service records, and customer files.
• Assist with ad-hoc tasks and projects as required by the management team.