REQUIREMENTS:

• Minimum 2 years of experience in customer service and administrative roles, preferably in the beauty wellness and F&B industry.
• Experience in scheduling systems and CRM software is preferred.
• Organized, detail-oriented, and capable of multitasking in a fast-paced environment.
• Strong interpersonal skills and a customer-first mindset.
• Ability to work independently and take initiative.
  Job Types: Full-time, Permanent
  Pay: $2,200.00 - $2,800.00 per month

Benefits:

• Dental insurance
• Employee discount
• Food provided
• Health insurance
• Professional development
• Vision insurance

Schedule:

• Day shift
• Weekend availability

Work Location: In perso

CUSTOMER SERVICE DUTIES:

• Handle all incoming phone calls and emails in a professional and timely manner.
• Retrieve and manage client records, ensuring accuracy and confidentiality.
• Handle customer complaints and service recovery with tact and professionalism.
• Schedule and manage facial appointments; coordinate with therapists to ensure proper timing and allocation.
• Ensure all facial service records and treatment histories are updated and accurate in the system.
• Assist in exploring, planning, and executing a customer membership/loyalty programme.
• Set up new client packages in the system.
• Provide detailed and accurate information to clients regarding services, promotions, and ongoing packages.
• Conduct follow-ups with clients for feedback and ensure post-service satisfaction.

ADMINISTRATIVE DUTIES:

• Administrative support to Finance and HR team, including filing, scanning, and data entry.
• Assist in preparing and maintaining reports, service records, and customer files.
• Assist with ad-hoc tasks and projects as required by the management team.