CUSTOMER SERVICE ADMINISTRATOR (12 MONTH MATERNITY COVER) - PART TIME C.20/25 HOURS PER WEEK

Do you love talking to and assisting customers? Do you pride yourself on offering a great customer experience? Do you have excellent admin skills? We are looking for someone to support the team over the next 12 months and we could be looking for you!

WHO ARE WE?

Proud to be manufacturing in Gloucestershire, Window Widgets Limited is part of the Q19 Group. An award-winning business within the fenestration industry, providing high quality window products through two brands (Window Widgets and Residence Collection), supporting the industry with innovative product solutions for the manufacture and installation of windows.
Window Widgets has a track record of success, and we are looking for enthusiastic and skilled individuals to join us on our journey.

WHAT IS THE JOB?

We are seeking an experienced Administrator to join our friendly and supportive team for the next 12 months as maternity cover. This is a varied role, perfect for someone with excellent organisational skills, a positive attitude, and a passion for customer service.
This is a 12-month fixed-term role, ideally working c.20/25 hours Monday to Friday to fit around school hours from c.9.00am to c.3.00pm, although this could be flexible for the right candidate, and there is also the opportunity to work additional hours when covering team holidays or absence.
This role is critical to the success of our business, communicating daily with a wide range of our customers, predominantly window fabricators. You will be the first point of contact for incoming telephone enquires and you will be a critical point of communication to share information both internally with the relevant teams and from them back to the customer to ensure that there is always an effective exchange of information.

As you would expect, the role is varied and fast paced and you will need to be flexible, adaptable, and very well organised to be able to work under pressure, and multi-task to meet deadlines. As you will often be the first person our customers will have contact with, you will need to be able to always demonstrate a professional and very customer-focused attitude. Below is a list of some of the tasks you will expect to get involved with, but as you can imagine with a role like this, it is not an exhaustive list.

• Acting as the first point of contact for incoming calls, handling enquiries promptly and professionally.
• Monitoring and responding to emails in shared mailboxes to ensure timely communication.
• Responding to and following up on customer enquiries, providing accurate information or directing to the relevant team members.
• Collecting, recording, and filing Proof of Deliveries (PODs) to support our service workflow.
• Carrying out ad hoc administrative tasks to support the team and help meet deadlines.

To be successful in the role you will need to have excellent customer service skills, with a professional telephone manner and strong listening skills, great administrative skills and have a detail-focused methodical approach. You will also need to be proficient in using Microsoft office (Outlook, Teams, Word, and Excel), have the ability to work independently and proactively and have a willingness to learn. You must be comfortable in a fast-paced collaborative work environment, be able to demonstrate a positive, can-do attitude and enjoy working as part of a team.

In return we offer a competitive salary and the following additional benefits

• 8% non-contributory pension (on top of salary)
• 20 days leave (plus bank holidays) and additional days at Christmas
• Healthcare cash plan and wellbeing perks and rewards
• Life assurance x 2 salary

• Acting as the first point of contact for incoming calls, handling enquiries promptly and professionally.
• Monitoring and responding to emails in shared mailboxes to ensure timely communication.
• Responding to and following up on customer enquiries, providing accurate information or directing to the relevant team members.
• Collecting, recording, and filing Proof of Deliveries (PODs) to support our service workflow.
• Carrying out ad hoc administrative tasks to support the team and help meet deadlines