Customer Service Administrator at AMERICAN EAGLE PAPER MILLS

Tyrone, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

01 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Organizational Skills, Teamwork, Problem-Solving, Microsoft Office Suite, Attention to Detail, Stress Management, Positive Work Ethic, Proactive Attitude, Empathy, Administrative Support, CRM Systems, Report Generation, Training, Liaison Skills

Industry

Paper and Forest Product Manufacturing

Description

Job Details Job Location: Tyrone, PA 16686 Position Type: Full Time Education Level: High School Travel Percentage: None Job Category: Customer Service Job Description & Duties: The Customer Service Administrator is responsible for supporting customers and internal teams by managing inquiries, resolving issues, and ensuring smooth administrative operations. This role combines customer-facing communication with back-office administrative tasks to maintain high service standards and operational efficiency. Responsibilities: •Follow all mill and department safety policies and procedures. •Maintain a clean and organized environment. •Report any incident or near miss as directed. •Respond to customer inquiries via phone, email, and chat in a timely manner. •Handle complaints and escalate complex issues to appropriate departments. •Maintain a positive, professional, and empathetic tone in all interactions. •Replenish samples to all field representatives •Generate weekly customer reports oCurrent inventory oShare reports with all outside sales support oInclude estimated manufacturing cycles •Update and maintain customer records in CRM systems. •Prepare reports on customer service metrics and feedback. •Delivering paperwork to shipping (daily) •Filing •Liaise with sales, logistics, and technical teams to resolve customer issues. •Schedule appointments, follow-ups, and calls as needed. •Ensure smooth information flow between customers and internal departments. •Order tracking/communications on late or delayed deliveries. •Ensure samples inventory •Establish Teams meetings with customers oWeekly meetings to review concerns oGather forecasts oReview forecasts vs actual oSuggest replenishment orders •Adhere to company policies, procedures, and compliance standards. •Monitor service quality and suggest improvements. •Assist in training new staff on customer service protocols. •Performs other related duties as assigned. Qualifications and Competencies: •Strong teamwork and communication skills, both written and verbal. •Strong organizational skills and stress management skills. •Reliable team player with a positive and proactive work ethic. •A willingness to learn and take initiative. •Proficiency in Microsoft Office Suite. •Problem-solving mindset with attention to detail. •Ability to remain calm under pressure and handle difficult situations. •Prior experience in customer service or administrative support preferred. Work Environment: •Work in an office environment. •Prolonged periods sitting at a desk and working on a computer. •Requires lifting and carrying up to 30lbs. Qualifications

Responsibilities

The Customer Service Administrator is responsible for managing customer inquiries, resolving issues, and ensuring smooth administrative operations. This includes responding to customer inquiries, maintaining records, and liaising with internal teams.