MILTON KEYNES

Are you an engaging and enthusiastic individual with a passion for delivering exceptional customer service? If so, our client is looking for a talented Customer Service Administrator to join their collaborative and innovative team. As a key player in their busy service centre, you’ll play a pivotal role of providing a first-class, multi-channel enquiry service whilst maintaining their reputation for excellence.

• Delivering a consistent first-class enquiry service in a target driven environment.
• Responding to a high volume of enquiries through multiple platforms to meet team/department targets.
• Taking ownership of resolving enquiries to enhance the customer experience and satisfaction.
• Making outbound calls to customers to chase outstanding documents/information.
• Contributing to and maintaining an effective knowledge bank of enquiries.
• Producing letters regarding customer status.
• Working collaboratively with other departments.