ESSENTIAL EXPERIENCE OF THE CUSTOMER SERVICE ADMINISTRATOR

• Proficient in Microsoft Office
• Experience with IFS (advantageous)

QUALIFICATIONS FOR THE CUSTOMER SERVICE ADMINISTRATOR

• We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you.

THE ROLE

As a Customer Service Administrator, you’ll have a role that’s out of the ordinary. You’ll be part of a team that thrives on collaboration and precision, contributing to a workplace where your growth and development are actively supported. This is your opportunity to build a career in defence, aerospace and engineering - a dynamic and noble sector that protects communities and empowers innovation.

Day-to-day, you’ll be:

• Supporting the Customer Service Supervisor to maximise resource utilisation
• Ensuring tasks meet cost, time and quality standards
• Promoting safe working practices aligned with company policies
• Responding to service enquiries professionally and efficiently
• Creating accurate work orders for maintenance teams and liaising with Planning

This role is full time, 36 hours per week and provides hybrid working arrangements with 2 weeks in Faslane, 1 week in Coulport and 1 week working from home.