EQUAL OPPORTUNITIES

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

LOCATION: OFFICE BASED ON OXFORD ROAD, MANCHESTER CITY CENTRE. HYBRID WORKING CONTRACT. HOMEWORKING DAYS WILL BE AVAILABLE UPON SUCCESSFUL PROBATION PERIOD WHICH CAN BE AROUND 6-9 MONTHS FROM START DATE. PLEASE NOTE ROLE IS PRIMARILY MORE OFFICE BASED.

Our Operations Team requires an additional administrator to work within our Life and Pension division. The role will involve processing and entering phone/paper enquiries related data into the computer, handling customer service inquiries and problems via phone, paper, and mail. You will be required to be flexible to work across all back-office teams if support is required. Full training will be provided.
Customer experience is something that is very important to us and making our customers happy will be your number one priority. We aim to resolve any issues first time, which means we want team members who are dedicated to providing an excellent customer service experience to our customers.

WHAT YOU WILL DO:

• Processing calculations and life/pensions related data to in house systems and in line with documented procedures.
• Complete administration tasks within service standards
• Refer complex problems to senior staff.
• Receiving, investigating, and responding to all customer inquiries.
• Ensure customer records are accurately maintained.
• Communicate effectively both verbally and in writing.
• Achieve targets to maintain productivity, quality, and contractual service level agreements.
• Manage own workload effectively and prioritise accordingly to meet targets.
• Accurately complete any quality/productivity documentation required.

WHAT WE HOPE YOU WILL DO NEXT

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.