JOB DESCRIPTION:

• Coordinating and processing customer orders via phone, email or through our online ordering platform.
• Assisting Customers with a wide variety of queries, completing these efficiently whilst consistently providing top-tier customer service.
• Work inter-departmentally to problem solve for our customers.
• Communicate effectively via phone and email with our customers; ensuring order issues are resolved as efficiently as possible.
• High level of accuracy and attention to detail when processing orders.
• A team-player mindset and willingness to assist colleagues when needed.
• Have an excellent phone manner, be able to communicate with customers politely and professionally at all times.
• Demonstrate confidence in recommending and upselling relevant products to meet customer needs.
• Ability to multitask and prioritise in a fast-paced environment.
• Maintain accurate records of customer interactions, orders, and complaints in our system.
• Follow up with customers when necessary to ensure their issues are resolved and they are satisfied with the outcome.
• Stay updated on product knowledge and promotions to better assist customers and provide relevant recommendations
• Support the preparation and assembly of customer sample bags.

ABOUT US:

DDC Foods Ltd was founded in 1996, for the purpose of offering an alternative range of snacks and soft drinks to the consumer, compared to the mainstream readily available brands. The point of difference would be that the products were truly innovative, healthier as well as new and exciting. The company would embrace new ideas and concepts from entrepreneurs who share the same vision and aspirations by creating brands that change the way we snack and drink.
Over the years, we have been instrumental in supporting such ideas and helping businesses showcase and distribute their products. This has been our company’s ethos and true to our vision we have not diversified from this.
Job Types: Full-time, Permanent
Pay: £24,502.00 per year

Benefits:

• Company pension
• On-site parking
• Private medical insurance

Work Location: In person
Application deadline: 18/08/2025
Reference ID: DDC00

• Proven experience in customer service and/or sales roles.
• High level of customer service skills.
• Adaptable, resourceful, and able to remain calm under pressure.
• Accurate and efficient data processing skills, with strong attention to detail.
• Skilled in identifying and resolving problems promptly and effectively.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.