ABOUT US

DHG is a global medical device company that supports efforts to move health forward by delivering innovative and leading solutions for individuals whose lives are impacted by reduced movement.
We strive to constantly support our healthcare partners, and the people whose healthcare needs they serve, working to keep improving the vital connections between movement and health, enabling accelerated recovery and healthy independence in daily living.
At DHG, we are passionate to work in close collaboration with healthcare professionals to enhance outcomes, lower the cost of healthcare, deliver efficiencies, and expand access to our solutions.
About the Role
We are seeking a proactive and personable Customer Service Administrator to join our team in Romsey. In this role, you’ll become an expert on a designated rental contract, ensuring exceptional service delivery and customer satisfaction.

· To become a contract expert for a designated rental contract, fully understanding KPI’s, preferred ways of working and key customer contacts
· To enter customer orders efficiently & accurately and within the agreed response time of 4 hrs
· To monitor the status of all orders/ jobs to ensure they are delivered on time, chasing up delays and working with other key departments to mitigate them
· To proactively liaise with commercial team in regards to delays/ customer dissatisfaction to agree correct management of the communication to the customer
· To ensure orders/jobs are processed in accordance with uploaded price agreements and any variances are communicated to the commercial team and CS managers
· To communicate with the customer in line with the call & email guidelines & experience expectations
· To offer face to face customer service through occasional site visits
· To manage after sales service queries such as customer returns, credit requests & customer feedback and complete all relevant documentation accurately
· To answer telephone calls within the agreed 12 secs
· To deal with all calls efficiently aiming for a ‘right first time’ resolution for the customer
Person SpecificationEssential Skills & Attributes
· Strong interpersonal and problem-solving skills
· Ability to manage multiple priorities and meet deadlines
· Excellent time management and organisational skills
· Team player with a flexible and enthusiastic attitude
· Proficient in Microsoft Office applications
· Extensive experience in a relevant customer service or administrative role
· Customer centric mindset
· Strong written skills
· Good collaboration skills
· Thorough with a great eye for detail
· Excellent process compliance
· Great verbal communication standards
· Excellent listening skills
· Able to remain calm and resilient during difficult interactions
Why Join Us?
You’ll be part of a supportive team where your contributions are valued, and your growth is encouraged. If you thrive in a fast-paced environment and enjoy delivering excellent customer service, we’d love to hear from you.
Job Types: Full-time, Permanent
Pay: £26,258.83 per year
Work Location: In person
Application deadline: 23/07/2025
Reference ID: DHGVH07202