Job Title: Customer Service Administrator
Location: Sheffield - on-site

Salary: £28,000 - £33,000 per annum

• Career development opportunities
• Outstanding company benefits package

JOB OVERVIEW:

We are seeking a detail-oriented and proactive Customer Service Administrator to join our client in Sheffield.

KEY SKILLS & EXPERIENCE REQUIRED:

• Previous experience in a customer service, sales administration, or similar role within a manufacturing or logistics environment.
• Strong organisational and multitasking abilities with keen attention to detail.
• Excellent communication and relationship management skills.
• Proficiency in Microsoft Office, particularly Excel, and experience with CRM or ERP systems.
• Ability to work independently and collaboratively in a fast-paced setting.
• Problem-solving skills with a proactive approach to identifying and resolving issues.
  Job Types: Full-time, Permanent
  Pay: £28,000.00-£33,000.00 per year

Ability to commute/relocate:

• Sheffield S5: reliably commute or plan to relocate before starting work (required)

Work Location: In perso

• Serve as the primary point of contact for key accounts, ensuring excellent customer service and prompt issue resolution.
• Monitor stock levels to ensure product availability and liaise with internal teams to prevent shortages.
• Coordinate logistics and delivery schedules to meet customer expectations.
• Expedite overdue production orders by collaborating with production and supply chain teams.
• Process customer orders, manage inquiries, and handle any complaints efficiently.
• Maintain accurate records of orders, deliveries, and customer interactions.
• Support continuous improvement initiatives to enhance processes and customer experience.
• Provide regular reports on account performance, stock status, and logistics operations.
• Work closely with sales, operations, and warehouse teams to ensure smooth service delivery.