ABOUT A CAREER WITH ELIS

Join a company that plays a vital role in the healthcare sector — where quality, reliability, and service make a difference every single day.
At Elis, we provide critical textile, hygiene, and facility services to healthcare providers across the UK. Our Leicester site is currently seeking a Customer Service Administrator to help ensure our customers receive the outstanding service and support that enables them to deliver safe, high-quality care.

WHAT WILL MAKE YOU STAND OUT?

We’re looking for someone who is:

• Experienced in customer service and administration (ideally in a healthcare or service-driven environment).
• A strong communicator with a professional, solution-focused approach.
• Organised, efficient, and detail-oriented.
• IT literate and comfortable working with internal systems and Microsoft Office.
• Able to work independently but also thrive as part of a supportive team.

ABOUT THE ROLE:

As a Customer Service Administrator, you will be the first point of contact for internal and external queries, handling everything from day-to-day orders to complaint resolution. You’ll work in a fast-paced, collaborative environment where your attention to detail, communication skills, and commitment to service excellence will directly support healthcare operations across the region.
We take pride in helping customers focus on what matters most — delivering patient care — while we take care of their service needs behind the scenes.

ADMINISTRATIVE & OPERATIONAL DUTIES

• Accurately record and process customer orders via phone or email.
• Escalate any issues that require management intervention.
• Perform reception and general admin duties as required.
• Ensure confidentiality and compliance with all company policies and procedures.