JOIN OUR DYNAMIC TEAM AS A CUSTOMER SERVICE & OPERATIONS ADMINISTRATOR!

Location: Bolton Office (Office-Based)
Full-Time | Monday to Friday,9:00 am –5:30 pm (1-hour lunch)
Permanent role
Salary £24.100
Are you a proactive, organised, and customer-focused individual looking to thrive in a fast-paced office environment? We are seeking a Customer Service & Operations Administrator to join our growing team and play a vital role in delivering exceptional service and operational excellence.

SKILLS & EXPERIENCE

• Strong communication and interpersonal skills
• Proficient in IT systems and data entry
• Excellent organisational and time management abilities
• Experience in administration within an office environment
• Ability to understand and action written communication effectively
• Confident telephone manner and complaint handling
• Knowledge of EWIS processes (desirable)
• Financial awareness and problem-solving skills

QUALIFICATIONS

• GCSEs (Grade C/4 and above) or equivalent
• NVQ Level 1 or 2 (or equivalent vocational qualification)

ABOUT THE ROLE

As a key member of our operations team, you will be responsible for managing inbound and outbound communications, supporting field agents, and ensuring client satisfaction through efficient service delivery. This is a varied role that requires strong communication skills, attention to detail, and the ability to work independently.

KEY RESPONSIBILITIES

• Handle inbound and outbound telephone calls with professionalism
• Deliver outstanding customer service and build strong client relationships
• Manage and escalate initial complaints appropriately
• Accurately process incoming correspondence (letters and emails)
• Allocate tasks to field agents and liaise with the Field Force
• Maintain accurate data entry and client account records
• Produce high-quality written communications
• Monitor diaries and chase reviews
• Ensure compliance with GDPR, ISO Quality & Security Systems, and company policies
• Meet internal and external service level agreements (SLAs)
• Achieve performance targets and quality audit standards