JOB DESCRIPTION:

Pay: €13.70 per hour
Job Title: Customer Service Administrator ( Hybrid - Office/WFH )
Company: Flexi-Hub Limited
Location: The Digital Depot, The Digital Hub, D08TCV4, Dublin 8
Job Type: Part Time (Fixed-term contract)

ABOUT US:

At Flexi-Hub, we’re leading a revolution in customer service. With 20 years of experience across industries like accounting, car space rental, transport/dispatch, car park management and many others. We’re committed to delivering the support businesses truly deserve.
We reject impersonal, automated systems and instead focus on bringing back real customer service. Our dedicated team prioritises human connections, offering personalised, empathetic support to every client and their customers.
If you’re passionate about making a positive impact and believe in the power of genuine human care, join us at Flexi-Hub and help reshape the future of customer service.

POSITION OVERVIEW:

As a Customer Service Administrator at Flexi-Hub, you will play a pivotal role in delivering top-notch customer and client support. You’ll be the empathetic and friendly voice on the other end of the line, chat, or email, helping our clients’ customers with their inquiries, concerns, and requests. Your initial shift 1pm-5pm, Monday-Friday.

QUALIFICATIONS:

Fluent English.
Excellent communication skills, both written and verbal.
Strong interpersonal skills and a passion for helping people.
Previous customer service experience.
Ability to adapt and learn quickly in a fast-paced environment.
Attention to detail and a commitment to accuracy.
Tech-savvy with the ability to navigate various CRM platforms.
A positive attitude and a genuine desire to make a difference in customer service.

Engage with customers via phone, email, or chat, ensuring a positive and personalised experience.
Listen actively to customers, understand their needs, and provide accurate and timely solutions.
Maintain a strong knowledge of our client’s products or services to effectively address customer inquiries.
Document customer interactions and feedback to help improve our services.
Collaborate with team members and supervisors to continuously enhance your skills and knowledge.
Strive to exceed customer expectations and build long-lasting relationships on behalf of our clients.
General admin work such as CRM processing, running reports, printing and posting etc.