Customer Service Administrator (Food Industry) at Karimix UK Ltd
Faversham, England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

01 Sep, 25

Salary

28000.0

Posted On

01 Jun, 25

Experience

1 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Satisfaction, Food Industry, Order Processing, Microsoft Office, Telephone Manner, Communication Skills, Flexible Approach, Record Keeping

Industry

Outsourcing/Offshoring

Description

ABOUT YOU

Are you a highly organised and customer-focused administrator looking to make a real impact in a growing business?
We are looking for a proactive and detail-oriented Customer Service Administrator to play a key role in supporting the smooth and efficient coordination between the sales and dispatch of our award winning products.
You will thrive on making a positive impact by building meaningful relationships and provide tailored solutions to meet their needs. You will have excellent communication skills, a keen eye for detail, and the ability to pick up new information quickly.

ABOUT US

Karimix is a BRC accredited food manufacturer that takes pride in using only the finest GM free ingredients with no artificial additives. This is a fantastic opportunity to join our team and contribute to continued growth. We are looking for colleagues who share our core values; Curious, Responsible, Inclusive and Brave, and who are keen to play their part in creating an exceptional workplace culture.

SKILLS AND EXPERIENCE

  • Experience in a Customer Service Administration role or equivalent, ideally within the food industry
  • Strong record keeping and data organisation skills
  • Proficient in data entry and order processing
  • Skilled in generating and creating detailed reports
  • Competent in Microsoft Office with the ability to pick up new systems quickly
  • Strong listening, verbal, and written communication skills
  • Ability to build strong relationships with internal and external stakeholders.
  • Strong organisational and problem-solving abilities
  • Customer focused with dedication to ensuring customer satisfaction
  • Collaborative team player with an ability to build effective working relationships
  • Professional telephone manner
  • An adaptable and flexible approach
Responsibilities
  • Receive, verify and process sales orders
  • Collect and file sales and dispatch records
  • Set up new customer accounts on our system and input sales orders accurately, verifying pricing and delivery dates
  • Keeping sales and customer records up to date
  • Manage mail order packing, dispatch organisation, pallet order dispatch note creation and transport coordination
  • Monitor order progress in coordination with the Production Manager and provide delivery updates to customers
  • Prepare dispatch notes and paperwork for pallets and mail orders, booking the correct transport method and keeping customers updated
  • Ensure timely response to inbound telephone and email enquiries, transferring to the relevant departments as required
  • Provide cover for the Procurement Administrator when required
  • Assist with general office admin responsibilities as needed
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