ABOUT YOU

Are you a highly organised and customer-focused administrator looking to make a real impact in a growing business?
We are looking for a proactive and detail-oriented Customer Service Administrator to play a key role in supporting the smooth and efficient coordination between the sales and dispatch of our award winning products.
You will thrive on making a positive impact by building meaningful relationships and provide tailored solutions to meet their needs. You will have excellent communication skills, a keen eye for detail, and the ability to pick up new information quickly.

ABOUT US

Karimix is a BRC accredited food manufacturer that takes pride in using only the finest GM free ingredients with no artificial additives. This is a fantastic opportunity to join our team and contribute to continued growth. We are looking for colleagues who share our core values; Curious, Responsible, Inclusive and Brave, and who are keen to play their part in creating an exceptional workplace culture.

SKILLS AND EXPERIENCE

• Experience in a Customer Service Administration role or equivalent, ideally within the food industry
• Strong record keeping and data organisation skills
• Proficient in data entry and order processing
• Skilled in generating and creating detailed reports
• Competent in Microsoft Office with the ability to pick up new systems quickly
• Strong listening, verbal, and written communication skills
• Ability to build strong relationships with internal and external stakeholders.
• Strong organisational and problem-solving abilities
• Customer focused with dedication to ensuring customer satisfaction
• Collaborative team player with an ability to build effective working relationships
• Professional telephone manner
• An adaptable and flexible approach

• Receive, verify and process sales orders
• Collect and file sales and dispatch records
• Set up new customer accounts on our system and input sales orders accurately, verifying pricing and delivery dates
• Keeping sales and customer records up to date
• Manage mail order packing, dispatch organisation, pallet order dispatch note creation and transport coordination
• Monitor order progress in coordination with the Production Manager and provide delivery updates to customers
• Prepare dispatch notes and paperwork for pallets and mail orders, booking the correct transport method and keeping customers updated
• Ensure timely response to inbound telephone and email enquiries, transferring to the relevant departments as required
• Provide cover for the Procurement Administrator when required
• Assist with general office admin responsibilities as needed