Customer Service Administrator Indonesia at CMA CGM ASIA SHIPPING PTE LTD

Special capital Region of Jakarta, Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

02 Sep, 26

Salary

0.0

Posted On

04 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Billing, Tracking and Tracing, Documentation Processing, Issue Resolution, Compliance, Logistics Operations, Quote Management

Industry

Logistics;Transportation;Supply Chain and Storage

Description

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us? Providing a variety of services using entry to advanced level technical and support regarding operations, such quotes and billing, tracking and trace, service questions and related customer assistance. Reviewing, completing and processing various degrees of documents and databases regarding orders, shipments, requests, carriers, providers and related details. Providing basic to more advanced support in the interpretation and assistance to staff and management regarding quotes, requirements, policies, programs and practices. Providing support researching issues and developing recommendations to resolve issues regarding fulfillment, planning, timing, status and confirmation Assisting in the review and implementation of customer service policies, practices and programs to meet organizational, operations and management needs. Assisting to ensure compliance with applicable laws, rules and regulations; receives guidance and direction or escalates when required. Performs other duties as assigned. CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

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Responsibilities

The role involves providing technical and operational support regarding quotes, billing, and shipment tracking. It also requires processing documentation and assisting in the implementation of customer service policies to meet organizational needs.