Customer Service Administrator - KONE Doors Business at Kone

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

0.0

Posted On

17 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administrative Support, Contract Administration, Purchase Order Management, Data Maintenance, Reporting, Safety Compliance, Stakeholder Engagement, Multitasking, Microsoft Office Suite, SAP, Salesforce

Industry

Industrial Machinery Manufacturing

Description

Great benefits and remuneration Free Parking & Gym access onsite Join a global organisation with a strong focus on training, safety and quality Join a supportive, high performing team in Mascot KONE Doors Business is looking for a committed Customer Service Administrator to join our dynamic team based in Mascot, Sydney NSW. Our Customer Service Team is committed to delivering an exceptional service to our internal and external customers, ensuring timely and efficient support. You will provide administrative support to the sales team and supervisors, enabling them to maximise the time they spend with our customers. What will you be doing? Act as the primary liaison between the offshore team and customers, ensuring clear communication and efficient issue resolution Process customer requests promptly and coordinate with the billing team for invoice cancellations and credit note creation when required Provide support with contract administration and purchase order management Take full ownership of customer queries, ensuring timely follow-up and successful resolution Maintain and update customer data, ensuring accuracy through changes and corrections Generate and deliver reports for Key Accounts to support business insights and decision-making Manage safety compliance and site access documentation for personnel, ensuring all requirements are up to date What are we looking for? Minimum of 2+ years’ experience in a fast-paced customer service environment Passion for delivering exceptional customer service and enhancing customer experience High attention to detail, with the ability to follow established procedures and guidelines Excellent communication and interpersonal skills, with the ability to effectively engage and collaborate with stakeholders Strong organisational skills with the ability to multitask and prioritise tasks to meet deadlines Solid computer literacy, including proficiency in the Microsoft Office Suite Experience with SAP and Salesforce systems is advantageous, but not essential Note: Applicants must either be a permanent resident or citizen of Australia or a citizen New Zealand to apply for this position. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on https://careers.kone.com/en/ At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.

Responsibilities

Act as the primary liaison between customers and offshore teams to resolve queries and manage administrative tasks. Responsibilities include processing requests, managing contract documentation, and ensuring safety compliance for site access.