Steeper Group is a true leader in the Orthotic, Prosthetic and Assistive Technology products. In the past 100 years we have grown to become one of the UK’s largest suppliers. Steeper’s vision is to create life’s turning points, together. We aim to do this by delivering innovative prosthetic, orthotic and assistive technology products and responsive clinical services.
We currently have an exciting opportunity for a Customer Service Administrator to join our Orthotics Customer Service team at our Head Office in Leeds, based on site.

EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS:

· Experience in a customer-facing role
· Experience in Microsoft packages
· GCSE in English Language (A-C or 4+)
· Experience in ERP systems – Desirable

THE ROLE:

In this role you will carry out duties to ensure the efficient day-to-day running of the Customer Services department. This is carried out in line with the departmental processes and procedures.

RESPONSIBILITIES:

· Review, resolve and respond to enquiries and issues in a timely and professional manner via email and telephone
· Work towards teams set KPI’s
· Report any customer issues or order delays to the team leader
· Action daily reports and flag any anomalies
· Follow all standard operating procedures and advise of incorrect or missing information
· Ensure queries are actioned and sent to relevant clinics
· Pack supplier returns
· Support team members
· Support with any ad-hoc duties