THE ROLE

We are looking for a Customer Service Administrator to join our team at GWP Group (a Macfarlane Packaging company), based at our Old Sarum site near Salisbury. This position is ideal for someone with strong numerical, organisational, and communication skills who thrives on contributing to team success. You’ll play a key role in supporting our customers and achieving sales targets. You will coordinate the enquiry process for bespoke packaging requirements, working closely with the customer and production.

RESPONSIBILITIES

Reporting to the General Manager, your core duties will include:

• Managing customer enquiries and providing professional, polite, and productive communication.
• Delivering exceptional customer service and building strong rapport with clients.
• Creating accurate estimates using bespoke software (full training provided).
• Coordinating the enquiry process from initial brief to design, order, and delivery.
• Following up on quotes to secure orders in a timely manner.
• Prioritising tasks, ensuring attention to detail while managing multiple responsibilities.

We welcome applications from candidates with experience in sales or customer service roles, or those with transferrable skills. Key skills and qualities include:

• Strong communication skills to liaise effectively with customers, suppliers, and colleagues. High levels of numeracy, literacy, and attention to detail.
• Ability to follow procedures and processes accurately.
• Professionalism, punctuality, and a presentable appearance.
• Some background/understanding from a manufacturing, production, or technical business could be advantageous but not essential (training provided)