SKILLS/KNOWLEDGE AND QUALIFICATIONS

• Analytical skills with strong attention to detail
• Confident telephone manner
• Confident use of MS Office packages including Excel and Word
• Strong organisational skills
• Exceptional communication skills (both verbal and written)
• Numeracy skills
• Excellent interpersonal skills
• Previous experience of working in a customer service and operational role

DESIRABLE SKILLS/KNOWLEDGE AND QUALIFICATIONS

• GCSE level or equivalent in a relevant subject (i.e. Business Administration / IT)

KEY TASKS / RESPONSIBILITIES:

• Build and maintain excellent customer relationships
• Liaise with clients to inform them of any non-compliance to Oakland’s procedures and end destinations.
• Review system adjustments and ensure that investigations take place as required
• Pass customer claims to Claims Department to be logged
• To provide help and advice to clients, using our services, over the telephone, by email or face-to-face.
• To investigate and solve clients’ problems and queries.
• To create, maintain and enhance effective working relationship with peers and work colleagues, both within the department and throughout the company
• To control and manage the E-docs software for your allocated zone of customers.

GENERIC RESPONSIBILITIES:

To participate fully in the Company’s Personal Performance and Development process and to undertake training and development relevant to your job.
To contribute to the development of a respectful and mutually supportive working environment in accordance with our values.
Support the team to monitor and control the use of resource in a cost-effective manner.
Encourage team members to develop and learn, ensuring the team are trained in respective areas to enhance the flexibility of the company.
Build working relationships with colleagues both within the department and throughout the company.
To comply with all Oakland policies and procedures, especially your own duty of take care towards your own personal health and safety and that of others who may be affected by your actions at work.
Job Types: Full-time, Permanent
Pay: £12.21 per hour

Benefits:

• Canteen
• Company pension
• Discounted or free food
• Free flu jabs
• Free parking
• On-site gym
• On-site parking
• Referral programme

Ability to commute/relocate:

• Redditch B98 9DD: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In perso