Job description
Precia-Molen is one of the leading suppliers of industrial weighing equipment in the world. We have an excellent opportunity at our Dunfermline office for a Customer Service Administrator.
Working within an established team, the department’s aim is to provide the highest level of customer care within the weighing industry. The Customer Service Administrator has a high visibility role within the organisation which dictates a high level of customer contact to be conducted at all times in a pleasant, friendly, helpful and efficient manner in order to maintain and enhance this reputation.

ESSENTIAL REQUIREMENTS:

• Able to work in a highly pressurised environment
• Confident telephone manner
• Excellent attention to detail
• Able to multi-task
• Previous experience of working within a customer focused/driven environment
• Able to use own initiative
• Excellent IT skills, in particular Excel and Word
• A working knowledge of SAP would be a distinct advantage although not essential as training will be provided.

• Provide an interface for all incoming telephone calls to the department assisting with queries where appropriate.
• Provide administrative support to the customer service department as necessary.
• Develop and employ existing departmental systems ensuring records and databases are maintained in line with the company’s Quality Procedures.
• Develop and employ existing departmental monitoring systems in order to provide reports on the efficiency and effectiveness of departmental activities.
• Produce correspondence and documentation on behalf of the company as directed, including assisting other members of the customer service team as necessary.
• Assist the Contracts/Project Co-ordinator to plan, liaise and co-ordinate the site execution of orders in an efficient and economical manner, ensuring installations, conversions and repairs are carried out in line with customers’ expectations.